ABSTRACT
The implementation of Movement Control Order (MCO) method to break COVID-19 chain to save the nation has affected the daily routine of the residential college students at the universities. Those who were not infected by the disease were categorized as the Non-quarantined students where they had to undergo certain rules and regulations during the crisis. This study aims to identify the perceptions of that the Non-Quarantined students at the residential colleges of a Malaysian technical public university towards communicational service provided during the COVID-19 pandemic. A total of 520 students residing at the residential colleges participated in the study. Five main aspects of communication at the residential college were studied: instant updates;platforms;availability of information;admin responses;and counselling service. The analysis conducted using Statistical Package for The Social Science Version 25.0 (SPSS 25) showed that the mean score for the highest aspect was on the instant updates (4.11) provided to the non-quarantined students during the Covid-19 crisis. The findings indicated that majority of the respondents were satisfied with the communication service provided where the mean score was 3.99. The respondent provided the lowest mean score (3.87) for the aspect of counselling service. Thus, this study would recommend that the residential colleges of the universities should upgrade the service of counselling sections and make them known to the students for them to utilize the services to the maximum. © 2021 Author(s).
ABSTRACT
Malaysia is one the countries in the world that has declared Movement Control Order (MCO) method to break COVID-19 chain to save the nation from being infected by this contagious outbreak. All learning institutions were ordered to conduct distance learning classes. Students at the residential colleges were involved were separated into the Quarantined and Non-Quarantined categories and their welfare was taken care by the university management under the Department of Student Affairs. Subsequently, the food aspect was one of the crucial issues during this phenomenon. Thus, this study was conducted to investigate the Non-Quarantined residential college students’ perceptions regarding the management of food during the MCO. This quantative study was conducted at Universiti Tun Hussein Onn Malaysia (UTHM). A survey was conducted where 520 students responded to the questionnaire distributed via WhatsApp mode. The data were analyzed using descriptive and inferential statistics. The results obtained were analyzed using Statistical Package for The Social Science Version 25.0 (SPSS 25). The findings indicated that majority of the respondents were satisfied with the food provided and there was no significant difference between the perceptions of male and female students towards the university’s management in handling food during MCO. © 2021 Karadeniz Technical University. All rights reserved.